At Smith and Bradley we only make promises that we can keep. Our Promise to our customers is that we will design and build the best quality watches that we can and back these watches up with our in-house customer service. Every Smith and Bradley watch has a limited warranty, but our commitment to our product does not end there. At Smith and Bradley we perform a all warranty work, repairs, routine maintenance, and cleaning of all of our watches in our own facility.
We promise that when a customer has a question about their watch they can speak directly with a representative, or even an owner, on the phone or over email. Simply put, we do not outsource our warranty work or customer service. This allows us to stand behind our watches in a way that is unparalleled in the industry today. Therefore we can say the when you buy a Smith and Bradley watch we will be there for the long haul.
At Smith & Bradley, we want to keep the lines of communication open with our customers. We want input from those in the field when we are in the design process on new models. Further, if you have any comments, critiques, praise, or ideas, let us know.
Do you have a customer service issue or warranty question? Email: