Service & Warranty

Smith & Bradley is a full service premium watch manufacturer and maintenance facility headquartered in Winter Park, Florida USA. Every timepiece in the Smith & Bradley collection is built to proprietary specification onsite by local engineers.  For routine service and repair we do not ship your watch to an unqualified third party contractor to perform our work. The same artisan hands that built your watch also expertly care for it.  In addition, Smith & Bradley inventories all replacement parts for your timepiece in house ensuring they meet our original OEM performance and durability requirements. If you are in need of a minor adjustment or an entire rebuild Smith & Bradley guarantees the highest quality control standards are applied.

All Smith & Bradley watches carry a comprehensive 2 year material defect warranty if purchased from us or an authorized dealer.  To open a service or warranty claim ticket please email service@smithbradleyltd.com and include your name, phone number, watch model and message to our team.  A Smith & Bradley representative will promptly reply.

 

Our service address is:

Smith&Bradley Service

5703 Red Bug Lake Rd. Suite 224

Winter Springs, FL 32708

 

Any product returned without correspondence or description of issue will not be serviced. A return name and address is required as well.  

 Custom built watches are not available for return. All other orders, due to build to order, are subject to a 15% restocking fee